This Statement is effective as of May 1, 2016.
Your privacy is important to BCS; maintaining your trust is paramount to us.
This Statement discloses the information practices for BCS’s Web sites, from what type of information about our Web sites’ users is gathered and tracked, to how the information is used, shared or otherwise processed offline.
This Statement applies to BCS Web sites that link to this Statement but does not apply to those BCS Web sites that have their own Privacy Statement. From time to time, we may supplement this Statement with additional information relating to a particular interaction we have with you.
You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product or service, to process an order, or to do business with us if you are a supplier or a franchise. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at BCS for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
We may also collect information relating to your use of our Web sites through the use of various technologies. For example, when you visit our Web sites we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring Web site addresses, and we may collect information about the pages you view within our sites and other actions you take while visiting us. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our Web sites and our offerings, personalize your experience and tailor our interactions with you.
From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.
The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.
The following paragraphs describe in more detail how BCS may use your personal information.
Fulfilling your Transaction Request
If you request something from BCS, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, BCS’s franchise’s, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfillment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Personalizing your Experience on our Web Sites
We may use information we collect about you to provide you with a personalized experience on our Web sites, such as providing you with content in which you may be interested and making navigation on our sites easier.
Providing Support
We may use your personal information to support products or services you have obtained from us, such as notifying you of a change in services.
Marketing
The information you provide to BCS, as well as the information we have collected about you indirectly, may be used by BCS for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).
Recruitment
In connection with a job application or inquiry, whether advertised on a BCS Web site or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout BCS in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.
Monitoring or Recording of Calls, Chats and Other Interactions
Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is BCS’s general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
Mobile Applications and Use of Information in the Social Computing Environment
BCS provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.
When using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile.
Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, BCS’s, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside BCS.
Protect the Rights and Property of BCS and Others
We may also use or share your information to protect the rights or property of BCS, our franchises, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web sites.
Information for Franchises
If you represent a BCS franchise, you may visit the BCS Web sites or sections of the Web Sites intended specifically for BCS franchises. We may use information provided there to administer and develop our business relationship with you, the franchise you represent, and BCS franchises generally. For instance, this may involve using your information to send you details of BCS franchise programs. It may also include sharing certain information with other franchises (subject to any confidentiality obligations that may exist), or BCS customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.
We intend to protect your personal information and to maintain its accuracy. BCS implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use and disclosure.
We will retain your registration information for as long as your account is active or as needed to provide you services.
The designated Privacy Officer for Bien Chez Soi is Ashley Mclellan. If you would like us to delete or correct specific personal information or report a privacy incident, please contact them by e-mail at sedesabonner@bienchezsoi.ca.
As mentioned above, we collect information from your visits to our Web sites to help us gather statistics about usage and effectiveness, personalize your experience, and tailor our interactions with you. We do so through the use of various technologies, including scripts, tags, , and one called “cookies”. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure Web site usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience to a Web site by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.
We may also include Web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.
In addition third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring Web site addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third party tracking technologies.
BCS does not deliver third party online advertisements on our Web sites but we may advertise our products and services on others’ Web sites. Please familiarize yourself with those Web site operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.
We may engage with certain third parties to manage some of our advertising on other sites. These third parties may use cookies and Web beacons to collect information (such as your IP address) about your activities on BCS’s and others’ Web sites to provide you targeted BCS advertisements based upon your interests.
To allow you to interact with other Web sites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our Web sites.
We may also provide you with general links to non-BCS Web sites. Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites’ privacy policies before using the links or applications.
BCS is not responsible for the privacy practices or the content of those other Web sites.
We will post a notice for 30 days at the top of this page notifying users when this Privacy Statement is updated or modified in a material way. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we can use your personal information in such a way.
f you have a question about this Privacy Statement or BCS’s handling of your information, you can send an email to the BCS Web site coordinator at info@bienchezsoi.ca. You can also contact us at:
Les Services Bien Chez Soi
32 rue St-Charles west, #345
Longueuil, Quebec J4H 1C6
In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to BCS, or if you become aware the information is incorrect and you would like us to correct it, please contact us at info@bienchezsoi.ca.
Before BCS is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request. If you no longer wish to receive marketing e-mails from BCS, please send an e-mail to info@bienchezsoi.ca or follow the unsubscribe instructions included in each marketing email.
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