Building Bridges Between Clinical Care and Everyday Life at Home

Clinique Soins Urbain brings together a wide range of healthcare professionals under one roof, including family and sports medicine physicians, physiotherapists, kinesiologists, psychologists, massage therapists and nursing care professionals. Their mission is to support patients at every stage of their journey, whether they are recovering, striving to improve performance, or simply looking to take better care of their health.


On our side, at Bien Chez Soi, we provide daily support to seniors, individuals experiencing a loss of autonomy, and families through personalized in-home care services tailored to their reality.

Together, we aim to strengthen continuity of care between clinical services and the realities patients experience at home.

Because after a physiotherapy session, a medical follow-up or a treatment, many individuals still require support in their daily lives. Whether it involves transportation assistance, in-home support, help with everyday tasks, maintaining healthy routines, or simply having a reassuring presence, this type of care can play an essential role in preserving well-being and autonomy.

A Preventive and Human-Centered Approach to Healthcare

This collaboration also reflects a shared commitment to placing greater emphasis on prevention.

By improving continuity of care, we aim to help prevent complications, relapses, loss of autonomy or isolation that can occur when someone returns home without support adapted to their reality.

This partnership will also help support individuals experiencing a loss of autonomy who wish to continue accessing healthcare professionals and services within their region according to their needs, while remaining in the comfort of their homes.

By bringing clinical services and compassionate in-home support closer together, we want to create a smoother, more reassuring and more consistent experience for patients, families and caregivers.

This partnership represents a great opportunity to bring quality services closer together and offer even more to our community. We are truly excited about working together and creating something positive for both of our organizations.

— Sébastien Beauregard, General Manager, Clinique Soins Urbain

At Bien Chez Soi, we believe that caring for people goes beyond a single appointment or one-time intervention. Lasting well-being comes from a human-centered, accessible and continuous approach to care, both in the clinic and at home.

It is with this vision in mind that we are proud to announce a new partnership between our 

, a multidisciplinary clinic recognized for its comprehensive approach focused on prevention, wellness and the promotion of an active lifestyle.

Bien Chez Soi Estrie and Clinique Soins Urbain combine their expertise to improve continuity of care between clinical services and in-home support.

Bien Chez Soi Estrie and Clinique Soins Urbain: A Partnership to Support Continuity of Care

1. You have trouble following conversations (especially in groups)

In a busy restaurant, at a family dinner, or in a crowded waiting room, do you find yourself reading lips or nodding along without really understanding what’s being said? It might not just be background noise — it could be difficulty filtering sounds.

You hear… but you don’t always understand. It’s as if some words slip through the cracks. That feeling that people don’t enunciate anymore is a classic sign of diminished perception of high-pitched sounds — often one of the first symptoms of hearing loss.

3. You often ask people to repeat themselves

“Sorry?” “What did you say?” “Huh?”
Are these phrases becoming more frequent than you’d like? It’s easy to get used to asking people to repeat themselves — until the moment you realize you’re no longer keeping up. If it happens regularly, it may be time to consult a professional.

4. You turn up the TV volume (and others complain)

You think the sound is just fine… but others find it way too loud. This is often one of the first signs of progressive hearing loss, especially in people who live alone and don’t have anyone to point it out.

5. You hear buzzing, ringing, or phantom sounds

These sounds, known as tinnitus, can be temporary or chronic. They’re often linked to overexposure to noise (headphones, loud workplaces, concerts, etc.) but may also signal hearing damage. If you hear these sounds frequently, it’s important to get your hearing evaluated.

Without realizing it, you start ignoring calls, limiting your outings, or withdrawing in group settings. This gradual retreat is often a defense mechanism: when hearing becomes difficult, socializing turns tiring, frustrating, even anxiety-inducing. It can lead to isolation — a major risk factor for mental and cognitive health.

7. You have been (or still are) regularly exposed to noise

You work in a noisy environment (construction site, factory, school, restaurant)

You often listen to music with headphones

You’ve attended many concerts or festivals

You frequently use power tools or noisy machinery

Even if you’re young, your ears aren’t invincible. They can suffer invisible — yet irreversible — damage.

What are the symptoms of a ruptured eardrum? – Centres Masliah

Ignoring the signs only lets the problem grow

Hearing loss isn’t a life sentence. The earlier it’s detected, the easier it is to treat, manage, or adapt to. And contrary to popular belief, wearing a hearing aid doesn’t mean “getting old”… it means staying connected to the world.

A hearing test is quick, painless, and simple — and it helps you get clarity. It’s never too early — or too late — to check in on your hearing.

 is one of Quebec’s largest networks specializing in hearing health. With locations across the province, they offer:

Free professional hearing screenings year-round

Personalized follow-ups with attentive specialists

Innovative solutions to improve your quality of life

Book a free hearing screening – Centres Masliah

Hearing health affects more than just your ability to hear. It impacts memory, relationships, autonomy, balance… even your sense of self.

If you recognize one or more of these signs in yourself or a loved one, don’t wait. Take action now.

Because the real silence is the one you didn’t choose.

If your hearing health is limiting your daily life, or if you want to get tested but have trouble getting around, know that support services are available. Professionals can help you with appointments, assist with paperwork, or even accompany you to your clinic visits.

There are silences that are not normal. The ones where you don’t hear what everyone else hears. The ones where you guess, instead of understanding. The ones where your world becomes a little more blurry — without you even realizing it.

When we talk about hearing health, we often think of old age. However, hearing loss doesn’t just affect the elderly. It can occur at any age, and its effects are often underestimated.

According to the World Health Organization, over a billion young adults worldwide are currently at risk of hearing loss due to prolonged exposure to noise. And yet, few people think about getting their hearing checked before it’s too late.

So, how can you know if your hearing health is optimal? Here are 7 signs that deserve your full attention.

Struggling to follow conversations? Turning up the TV too loud? Discover 7 early signs of hearing loss you should never ignore. Act before it’s too late.

Discover 7 early signs of hearing loss

7 signs your hearing health may be declining (and why you shouldn’t ignore them)

Palliative home care encompasses a range of medical and psychosocial services designed to alleviate symptoms and pain for patients nearing the end of life. Delivered by a multidisciplinary team—including doctors, nurses, social workers, and trained volunteers—the primary goal is to allow patients to spend their final moments with dignity, surrounded by family.

Learn more about palliative care through the 

Canadian Hospice Palliative Care Association

: Staying at home provides a sense of security and comfort, crucial for the patient's emotional well-being.

: Care is tailored to the specific needs of each individual, ensuring a customized approach.

: Loved ones can actively participate in care, strengthening emotional support and family cohesion.

For a detailed guide on the benefits, visit 

Services Included in Palliative Home Care

Services may vary based on the patient's needs and available resources, typically including:

: Administration of medications and other interventions to relieve pain and discomfort. Learn more at Health Canada.

: Guidance to help patients and families cope with the emotional and spiritual challenges of end-of-life.

: Help with daily tasks such as personal hygiene, feeding, and mobility.

: Organization of healthcare professional visits and management of necessary medical equipment at home.

Additional resources are available through the 

In Quebec, various organizations and programs facilitate access to palliative home care. The 

 provides detailed information on the procedures to follow.

Palliative home care offers end-of-life patients the opportunity to receive compassionate and personalized support in the comfort of their own homes. At 

, we recognize the importance of this stage and provide tailored services to meet the needs of patients and their families. Our dedicated professionals are here to support you with high-quality care and a compassionate presence. 

s to learn more about our palliative home care services.

Palliative home care provides individuals with serious and incurable illnesses the opportunity to receive comfort care within the familiar surroundings of their home. This approach aims to enhance the patient's quality of life while supporting their loved ones.

Palliative home care provides compassionate and tailored support for end-of-life patients. Learn about its benefits, included services, and access in Quebec.

Is Palliative Home Care a Good Choice ?

Several financial aids are offered by the Government of Quebec to support entrepreneurship. Here are a few:

Support for the operation of economic development organizations

: Obtain financial contributions for the operational costs of organizations that support entrepreneurship, economic development, or exports.

Support for economic development projects

: Promote the growth of businesses and their market presence, as well as support the development of strategic sectors or Quebec regions.

: Access financial aid for projects of collective enterprises and organizations working in the social economy.

: Support from regional county municipalities to help bring business projects to life.

: Offer services to entrepreneurs and provide funding opportunities for innovative startup projects.

For a complete list of available financial aids, visit 

 on the official Quebec government website.

Futurpreneur Canada facilitates obtaining funding for young entrepreneurs (aged 18 to 39). In partnership with the Business Development Bank of Canada (BDC), it is possible to apply for an 

 of up to $60,000 and benefit from two years of mentorship to help you launch your business. Here are some eligibility criteria:

Be a Canadian citizen or permanent resident.

Agree to work with a mentor for a period of up to two years.

Submit a complete and viable business plan before the application process ends.

 to small business owners and self-employed individuals through its Liaison Officer service. This service is available across Canada and aims to help with understanding tax obligations. During a personalized visit, the liaison officer can recommend ways to improve bookkeeping systems and provide suggestions on accounting records. Other benefits of this meeting include:

Helping to better understand tax obligations and informing about potential business deductions.

Explaining bookkeeping concepts and best practices.

Offering advice to avoid common tax mistakes.

Introducing CRA's online tools and electronic services.

Demonstrating how to use financial performance data to compare business income and expenses with those in the industry.

In addition to traditional financial services, many banks also offer mentorship programs and training resources for entrepreneurs just starting out. These programs can provide personalized guidance, practical advice, and seminars on key topics such as strategic planning, cash flow management, marketing, and sales. Such initiatives aim to strengthen entrepreneurial skills and foster the long-term growth of newly launched businesses.

Some banks also offer innovative solutions like online platforms for financial management, data analysis tools to assess business performance, and crowdfunding services to help raise funds from interested investor communities. These digital tools and services enable entrepreneurs to quickly access valuable information and manage their financial operations effectively, even without extensive financial management experience.

In summary, banks play a crucial role in supporting entrepreneurs by offering a wide range of financial services, specialized advice, and innovative tools to help them successfully launch and grow their businesses. This collaboration between banks and entrepreneurs contributes to fostering innovation, job creation, and economic prosperity within communities.

Becoming a Bien Chez Soi franchisee means choosing a rewarding job that positively impacts the community. It also means committing to our mission and values. Ready? We're here to support you in making your project a reality.

Thanks to our training program, you will acquire the knowledge and skills needed to run your franchise. The training for our new franchisees includes an observation period at our offices, followed by personalized training delivered by one of our home care specialists.

Each franchisee receives a detailed operations manual and training on home care, as well as on business operations (financial management, marketing, customer service, staff recruitment, human resources management). After this comprehensive training, you will be ready to manage your own Bien Chez Soi franchise.

At every stage of your business startup, our specialists provide the necessary support to ensure the smooth development of your activities. Surrounded by experienced professionals, you can grow confidently and securely. This support is reflected in regular coaching sessions with experts specialized in each aspect of your business operations. Whether it's sales, business development, employee and client satisfaction, or finances, every aspect of your business and the efficiency of your operations are evaluated through our Health Checkup. The results of this evaluation will assist you in the daily management of your business.

Over the past 16 years, our team has developed various work tools, operating procedures, documentation, and evaluation forms essential for the smooth functioning of our business. These resources include evaluation forms for housekeeping, family assistance, and home care needs, an operational manual, a caregiver evaluation form, as well as training programs approved by the Quebec Ministry of Education.

Bien Chez Soi has been awarded an excellence prize by the South Shore Chamber of Commerce and Industry for its development and quality of human resources. This distinction highlights our innovative practices and avant-garde methods, ensuring the satisfaction of our employees, clients, and, of course, our franchisees, like you.

By becoming a Bien Chez Soi franchisee, you not only embark on a journey for a healthier society, but it is also an exceptional business opportunity.

91% of seniors want to stay home as long as possible.

The population aged 65 and older will double by 2050.

Bien Chez Soi’s retention rate is 50% higher than that of the industry.

Want to launch your franchise in Quebec? Why not do it with us? Discover the

 and explore the opportunities to build a successful business right away.

Becoming a franchise owner can be a lucrative and rewarding opportunity, providing the chance to run your own business while benefiting from the support and recognition of an established brand. However, one of the main challenges many aspiring franchisees face is securing the initial funding needed to bring their project to life. In this article, we will explore various financing solutions, from bank loans to private investments, to help you find the best financial strategy to achieve your dream of becoming a successful franchisee.

Discover financing options to become a Bien Chez Soi franchisee and launch your own home care business in Quebec. Loans, grants and support.

How to Finance the Purchase of a Franchise? - Bien Chez Soi

How to finance the purchase of a franchise?

Entrepreneurship attracts individuals with varied motivations and backgrounds. According to research from 

, four personality types stand out among entrepreneurs, each with a unique leadership style. Find out which profile best describes you and how this insight could inspire your entrepreneurial journey.

Drivers are determined, results-oriented, and highly confident. Always looking for the "next big thing," they focus heavily on their product or service, sometimes at the expense of team dynamics. Like Steve Jobs, Drivers possess a strong vision but can struggle with shared leadership.

Curious and analytical, the Explorer is fascinated by challenges and innovation, thriving on solving complex problems. However, like Mark Zuckerberg, Explorers may have difficulty handling the emotional and human sides of scaling a business.

Mission-driven and passionate about changing the world, Crusaders lead with their values. Audacious and compassionate, they inspire their teams through long-term missions. Yet, they can struggle with operational challenges, as seen with Twitter's co-founder Jack Dorsey.

Captains are pragmatic and team-oriented leaders who value collaboration and building a cohesive company culture. Jack Ma of Alibaba is a prime example of this personality type, where "we" is more important than "me." Captains excel at managing human dynamics and make decisions through consensus.

Understanding your personality can help you leverage your strengths and address your weaknesses as a business leader. Whether you're a results-driven Driver or a collaborative Captain, each profile offers a unique path to success.

At Bien Chez Soi, we value every entrepreneur’s unique contribution. If you identify with one of these profiles and want to build a business that helps others,

 opening a franchise with Bien Chez Soi could be the perfect opportunity for you

. Together, we can revolutionize home care services in Quebec while respecting your entrepreneurial style.

Do you have an entrepreneurial mindset but wonder what type of leader you truly are? Every entrepreneur has a unique style, and understanding yours could be the key to unlocking your full potential. Whether you're ready to revolutionize an industry or build a strong team, now is the time to discover what type of entrepreneur you are.

Are you a Driver, Explorer, Crusader, or Captain? Learn more about these 4 entrepreneurial personalities and explore franchise opportunities with Bien Chez Soi.

What Type of Entrepreneur Are You? Discover the 4 Main Profiles

Flexible Schedules: A Solution Adapted to Your Lifestyle

One of the primary benefits of working in home care is the freedom to choose schedules that fit your needs. Whether you're a parent, transitioning careers, or simply seeking a better work-life balance, home care allows you to:

: Morning, afternoon, evening, or weekends—you decide your availability. This flexibility gives you time for personal or family activities.

: Unlike institutional settings where shifts can be unpredictable, home care offers better scheduling consistency.

 helping you find a schedule that aligns with your priorities.

Time to Build Relationships: Quality Connections with Clients

In institutional environments, PCAs (personal care attendants) often feel rushed due to tight schedules and high patient ratios. Home care offers a different experience:

: Working directly in clients' homes allows you to form stronger connections with them. You have the time to understand their needs and preferences, fostering genuine trust.

: Each client has unique needs. You can tailor your care to their expectations and daily routines, making your work more rewarding.

Being in Clients’ Homes, Not Institutions

Home care means leaving the formal and sometimes stressful environment of institutions to work in clients' personal spaces. This completely changes the work dynamic:

: Clients often feel more comfortable and less anxious in their own homes, making interactions more natural.

: Each day, you experience new environments, breaking the monotony of working in a single facility.

: Unlike hospitals where the workload can be overwhelming due to collective demands, home care focuses on one-on-one care, promoting better focus and a calmer approach.

Task Variety: A Job That’s Never Routine

Home care offers a wide range of responsibilities, often beyond the typical tasks performed by PCAs in institutional settings:

: Assisting with bathing, dressing, or mobility.

: Meal preparation, light housekeeping, or grocery shopping.

: Engaging in conversations, playing games, or providing moral support based on the client’s needs.

: Assisting with palliative care or supporting clients with specific medical conditions.

This mix of tasks ensures that no two days are the same, highlighting your diverse skill set.

 means working in an environment that values your contribution:

: We work with you to create a schedule that suits your needs.

: Our local teams are always available to assist you.

: At Bien Chez Soi, you’re not just doing a job—you’re making a difference.

Home care for PCAs offers a flexible and fulfilling career. You’ll have the opportunity to make a tangible difference in clients' lives while working at your own pace and enjoying varied environments. With 

, you’ll find a career that fits your life while making a meaningful impact. 

 and start a career that brings well-being to everyone involved.

Home care offers a unique opportunity for Personal Support Workers (PSWs) to balance their careers with a fulfilling personal life. Unlike institutional settings such as hospitals or long-term care facilities, this type of work provides flexible schedules, localized interventions, and a focus on building meaningful human connections.

Learn about the benefits of home care for PCAs: flexible schedules, diverse tasks, meaningful connections, and positive impact with Bien Chez Soi.

Home Care: A Flexible and Rewarding Job for PCAs

What Factors Influence the Cost of Home Care?

Required Hours: A Question of Specific Needs

The number of hours of home care required depends on each individual's specific needs. For example:

: Some individuals may need help 2 or 3 times a week for tasks such as housekeeping, laundry, or meal preparation. This type of service is ideal for seniors who are still relatively independent but require light assistance to keep their home clean and functional.

: For individuals with reduced autonomy or physical limitations, daily care is often necessary. This may include assistance with mobility, bathing, meals, or rehabilitation exercises.

: Those requiring constant assistance, such as individuals with chronic or degenerative illnesses, may need full-time help or 24/7 care.

These variations directly impact the total cost, as more hours of care translate to higher expenses.

The cost also depends on the nature of the services. Assistance with daily living tasks, such as housekeeping or cooking, is generally less expensive. However, more specialized care, such as nursing services for injections or wound care, or rehabilitation sessions with a physiotherapist, will result in higher hourly rates.

The qualifications and experience of care providers play a significant role. A general home aide providing basic services will cost less than a healthcare professional, such as a nurse or specialized therapist. The certifications and skills required for medical or specialized care justify the higher rates.

Location also influences pricing. In rural areas, services may be less expensive, but their availability may be limited, leading to additional travel fees. In urban areas, while service availability is greater, the local cost of living may result in higher hourly rates.

To help lower the cost of home care, several financial assistance programs are available:

Tax Credit for Home Support Services for Seniors

: A tax benefit allowing you to recover part of the expenses incurred for home support services.

Financial Assistance Program for Domestic Help Services 

: Reduces hourly costs for domestic services provided through social economy enterprises.

The cost of home care in Quebec ranges from $30 to $60 per hour, depending on several factors. By clearly assessing your needs and taking advantage of available financial assistance programs, you can ensure effective and affordable home support.

Get a free, personalized estimate with Bien Chez Soi. Fill out 

, and a branch representative will contact you quickly to evaluate your needs. No obligation.

Are you wondering about the cost of home care in Quebec? 

Hourly rates generally range from $30 to $60

, depending on the type of service, the qualifications of the care provider, and the specific needs of each individual. This guide will help you understand these costs and plan effectively.

Home care in Quebec typically costs between $30 and $60 per hour. Learn about the factors that influence these rates and how to plan based on individual needs.

What is the Cost of Home Care in Quebec?

Both the Government of Canada and the Government of Quebec have established various tax credit and benefit systems to assist caregivers. Here is a comprehensive list to help you understand these options better:

: Provides a tax credit of $2,350 or more, depending on the status of the person you are caring for.

: Eases the tax burden for a person with a disability or a family member to offset additional expenses due to the disability.

: Offered to caregivers who need to take time off work to care for someone who is seriously ill or injured. During this leave, you can recover up to 55% of your salary (up to a maximum of $650 per week).

: A tax credit available in two parts, providing up to $1,299.

Part for caregivers living with a person aged 70 or older.

Part for caregivers assisting a person aged 18 or older with a severe and prolonged physical or mental disability.

: You can apply when filing your annual income tax return. If you are unsure about which lines to fill out, consult an accountant who can guide you.

For Employment Insurance benefits and leave

: You can apply directly online, by phone, or by mail. After submitting your application, the government will review your file and contact you once a decision is made.

A caregiver is someone who provides moral or physical support to a person suffering from mental or physical disabilities. The support can be continuous or occasional and take various forms.

Caregivers can be family members, but they don’t have to be! They can also be friends, neighbors, and come from all age groups (teens, adults, seniors). A blood relationship is not essential for someone to become a caregiver.

Can be family members (spouses, children, parents, etc.), friends, or simply part of the immediate circle (e.g., neighbors) of the person with a disability.

Aim to support a person’s recovery or improve their quality of life.

According to the Institut de la statistique du Québec, at least one in five people can be considered a caregiver in the province.

Sometimes, a person is a caregiver without even realizing it!

Caregiving can be carried out in various ways: providing care, doing household chores, helping with medication, being present at home, or making regular phone calls, etc.

In this context, there are many ways to help. But generally, the assistance provided falls into one or more of these categories:

Medical care and/or assistance with medication.

Discover the complete list of financial assistance, tax credits and benefits available to caregivers in Quebec. Maximize your support today.

STAY INFORMED TO MAKE INFORMED DECISIONS